Our story begins in 2015 with the joining of forces of our founders. All three had extensive experience in Contact Center operations, management, and administration. Through their combined experience and vision, the founders started a new venture focused on helping companies of all sizes safely and securely, unlock the vast talent in LATAM.

Whether it’s traditional BPO services like Collections or Technical Support, or newer services like Talent as a Service, EMAYA spares no expense to ensure our client’s success. We strive to provide the best talent, tools, facilities, and processes to deliver the best quality possible. We see ourselves as a partner, not just a provider. Our success rests in the success of our clients.

Farid Avash


Farid drives EMAYA's strategic vision, manages investor relations and leads our community outreach program. Before EMAYA, Farid co-founded several other start-ups in the payments and Outsourcing Industries.

Saied Avash


Saied leads the daily operations at EMAYA, including finance, workforce management, and our fulfillment teams. His focus is on driving our strategy and operating model for world-class delivery. Before EMAYA, Saied worked in Finance in the Telecom Industry and co-founded a start-up in the BPO industry.


EMAYA is founded and commences operations with 15 employees in Edificio Avante, a class A building in San Salvador.


We doubled in size to 30 employees.


Commence our partnership with SEBPO, a leading global outsourcing partner to many of the world's largest advertising, media, and technology companies.


EMAYA becomes certified in ISO 27001 and obtains a SOC2 Type 2 Attestation from KPMG, the first BPO in EL Salvador to obtain the certification. EMAYA becomes an approved vendor for First American Financial Corporation.


We move to a bigger office within the Avante Building, as our family grows to 70 employees.


EMAYA Continues to grow to 120 employees.


We grow to 250 employees and increase our onsite capacity to 275 seats.