Our customer support teams have a singular objective improve the customer's relationship with your brand. We help our agents develop the skills and the tools to turn hot calls into positive interactions. From negotiation tools like tactical empathy and active listening, to knowing when to modulate tone, we'll treat every interaction as an opportunity to improve customer satisfaction. Over time, we turn frustrated clients into brand advocates.
With EMAYA, you'll have the ability to seamlessly scale your support operations based on demand. Whether you experience seasonal peaks, product launches, or unforeseen spikes in customer inquiries, we'll quickly adjust resources to maintain service levels and ensure customer satisfaction. The increase in flexibility will enable you to optimize costs while simultaneously deliver exceptional support.
Our support teams are experienced in providing support across any channel including voice, email, live chat, social media, and more. By meeting customers where they are, you create a seamless and consistent experience across all touchpoints. Whether your customers prefer traditional phone support or the convenience of online chat, our team is equipped to deliver exceptional service through any communication channel.
Our clients save as much as 40% on their support costs. In addition, for every 10 team members, we include at least 1 bench resource who works to support your team at no additional cost. The bench resource can be deployed at any time and helps to absorb unexpected volume.